How HME Providers Are Going Fully Digital—One Fax at a Time

You know that moment when you realize things don’t have to be as complicated as they’ve always been?

That’s the shift happening in HME order management.

Rather than waiting for clinicians to fully adopt ePrescribing, providers are taking the initiative to change how they process and fulfill orders, regardless of how the orders came in.

The HME Order Evolution: Why Digitizing Fax Isn’t Enough

The HME industry has known the future is digital for years. Fax-based orders are error-prone, inefficient, and eat up your margins. But digitization happens gradually and at unequal speeds—which can create even more confusion.

Plenty of clinicians now use ePrescribing to submit orders digitally, and many basic AI Intake solutions can read and digitize fax-based orders.

The problem?

Providers are left managing multiple intake streams. Some require manual fax wrangling; others go directly to your ePrescribing platform. It feels like having three different phones—and you have to check the messages for each of them separately.

What “going fully digital” really means is having a single answering machine that takes messages from all three. And that’s exactly what Parachute Health’s connected system delivers.

How HME Providers Are Going Fully Digital

Parachute enables HME providers to manage 100% of their orders digitally. The platform promotes a continuous cycle of optimized intake and order management. Rather than stopping everything to check the answering machine, you can listen to a message while two more people call in and listen to messages routed to the same machine. Simultaneously, you can:

1. Digitize Faxes
   

   AI Intake instantly turns faxed orders into qualified digital ones. This is more than just “reading” faxes; the platform helps you fix incomplete orders:

   • Use our qualification summaries to accept, route, or ask for additional info instantly
   • Send requests for clinical documentation directly from the platform instead of faxing back to referrals or picking up the phone
   • View an updated qualification summary whenever new documentation is added

   That means less time spent wrangling faxes, chasing documentation, and manually processing orders. Once you’ve processed the submission, you can…

2. Manage Orders
   

   The Parachute Platform then enables you to:
   

   • Collaborate with Clinicians: Parachute connects you to the 270k+ clinicians already using our ePrescribing network, including real-time order updates and a digital chat function
   • Standardize Your Workflows: Avoid constant “task switching” and workflow fragmentation by managing all your orders–faxed and ePrescribed– in one place
   • Integrate with Your ERP: integrate orders into your enterprise resource planning (ERP) system to monitor incoming orders, facilities, sales, and customer service teams

   And throughout the order process, you can also…

3. Promote Efficiency
   

   Even when using fax, referrals benefit from digitization. Half of faxed orders are incomplete. Parachute’s AI Intake not only digitizes the order but automatically flags and requests the missing information. The clinician is then invited to submit the rest of the information on Parachute instead of by fax—and can experience a new, streamlined way of doing things.

   Clinicians are also given a gentle nudge within the Parachute platform to sign up for free. And your referral network “goes fully digital”—one order at a time.

Upgrade Your Faxes with Parachute

The benefits of “going fully digital” are numerous—and we have the data to show it. HME providers using Parachute can expect to reduce manual effort. AI Intake cuts time spent on manual tasks by 80%, including:

• 1.7x less time fax wrangling
• 5x less time chasing documents
• 2.8x less time going back and forth with clinicians

With Parachute, order intake is 2.3x more efficient—even compared to using other AI solutions. You get the data you need faster, process it more easily, and move from intake to fulfillment 2x faster than other providers using manual or hybrid systems.

But this isn’t just a time-saver; the improved clinician and patient experience actually helps you drive more revenue. Parachute has a measurable impact on providers’ bottom line, with the average company realizing:

• 3-5% higher referral growth—as clinicians see the benefits of a more efficient order management system
• 16-22% higher profit margins per order—as operational efficiency and reduced labor costs kick in

And the best part?

These results are accessible to any provider.

You don’t need to have any existing digital order processing in place; nor do you need to worry about future technological changes.

Parachute makes it fast and simple to “go fully digital”—and ensures you stay at the forefront of evolving digital tech.

Want to see the platform in action?