The Parachute Platform simplifies home care for Ryan Health
Now that Elaine is using the Parachute Platform for arranging DME and home health services, she has saved significant time with increased ordering speed and clear visibility into order status and acceptance.
Elaine Rosen, a nurse care manager at Ryan Health in New York City, specializes in caring for high-risk patients managing multiple chronic illnesses. Elaine's role involves facilitating the transition of patients from hospitals to home care settings and arranging for needed care and services. This includes making referrals for certified home care services such as nursing, physical therapy, occupational therapy, speech therapy, as well as durable medical equipment (DME) like rollators and wheelchairs. Elaine is also responsible for confirming delivery of needed items and implementation of needed in-home services.
Before using Parachute Health, Elaine faced time-consuming, manual processes such as writing letters and faxing requests to order home medical equipment. Often Elaine had to place multiple phone calls to ascertain if faxes were received only to find out the fax number was incorrect, out of order, or busy.
“It is not the initial fax that is so time consuming. It is the volume of faxes and follow up to ensure the item or care is ultimately delivered/provided – that is what really adds up,” Elaine said. Requirements that differ for specific services and insurance coverage can also complicate the order process. Elaine added “We work with a population with limited health literacy and ability to access care. We want to do everything we can to ensure these patients are linked to all the appropriate services in the community, but coverage can differ based on the insurance of each patient.”
It is not the initial fax that is so time consuming. It is the volume of faxes and follow up to ensure the item or care is ultimately delivered/provided – that is what really adds up. Elaine Rosen, Nurse Care Manager at Ryan Health
I love the speed. With Parachute I am prompted to move through the order process quickly. I do not see orders kicked back to me asking for clarification. The Platform is set up to ask me the right questions the first time. Elaine Rosen, Nurse Care Manager at Ryan Health
Providers are often signing within a day because it only takes them minutes to sign digitally. The providers are most definitely aware of the value. Elaine Rosen, Nurse Care Manager at Ryan Health
Now that Elaine is using the Parachute Platform for arranging DME and home health services, she has saved significant time with increased ordering speed and clear visibility into order status and acceptance. Elaine describes what makes the Parachute Platform so quick: “I love the speed. With Parachute I am prompted to move through the order process quickly. I do not see orders kicked back to me asking for clarification. The Platform is set up to ask me the right questions the first time.”
Ordering home health on the Parachute Platform has allowed Elaine to immediately send referrals and receive real time responses notifying her of order acceptance. She says that even in the rare instance that the order needs to be updated or sent elsewhere, she sees that feedback directly in Parachute and can adapt quickly and easily.
The providers at Ryan Health are feeling the benefits too. “Providers really appreciate the simplicity of Parachute and the quick turnaround time for delivery and/or implementation of services. Providers are often signing within a day because it only takes them minutes to sign digitally. The providers are most definitely aware of the value,” Elaine said.
By simplifying the process of ordering medical equipment, streamlining communication, and reducing administrative burdens, Parachute Health has enabled Elaine and her team at Ryan Health to spend less time managing fax and phone follow up and focus more on delivering high-quality care to their patients, particularly those with complex needs.
