Patients with chronic conditions often rely on durable medical equipment (DME), but outdated ordering processes are letting them down. Fax-based orders and manual order processing systems leave many waiting in uncertainty for their equipment; one study found that over 54.4% of hospital case workers “always” or “often” had issues accessing basic DME items for Medicare beneficiaries.¹

Over 2.5 million Americans rely on durable medical equipment (DME) to give them dignity and autonomy while suffering from a range of chronic, often debilitating conditions.¹ But navigating DME ordering, coverage, and delivery remains complex for patients and providers alike.

The phone is blinking with a supplier on hold. It’s common to check in regarding the process of your patients' DME orders; only this time you found out the order is on hold based on a missing clinician signature. Unfortunately this is a common occurrence. Once again you find yourself pacing the hallway.

Keeping up with the evolving rules for DME ordering from different patient health plans and for different suppliers is a daunting task. And it takes time away from the reason most clinicians chose their career path — helping patients! What’s even worse, not keeping up with the rules leads to errors and inefficiencies, potentially causing delays and discouraging outcomes for patients. Especially when you lose sight of the order after faxing. Read on for a User Story of how ePrescribing on Parachute changes all that. 

November is National Diabetes Awareness Month, but people with diabetes have to monitor their disease year-round. Parachute Health’s seamless ordering workflow helps suppliers and clinicians communicate at every step, meaning faster order fulfillment for suppliers and less time lost by clinicians, so that they can focus on what matters most: treating the patients in their care.