In the fast-paced world of healthcare, change is the only constant. As the industry continues to evolve, Parachute Health is leading the transition to ePrescribing for DME and supplies, and revolutionizing the way patients receive care. We understand that embracing new technology can be intimidating. However, rest assured, our team is readily available to assist with every aspect, whether it's connecting you to the right supplier or navigating through complex orders. What's even better is our swift response time during business hours, often less than a minute. The platform now features a ‘Help Center’ button on the bottom right of every screen to address any queries or concerns. With the Patient Advocacy (PA) team's expertise and problem-solving skills, we can ensure patients receive what they need in a way that was never possible with the limitations of fax. Join me as we discover how the PA team helps our users and the profound rewards that come with the PA team's work. 

Meet our Patient Advocates

Juliana, Senior Category Analyst : The best part of being a PA was getting to help support and encourage users to understand/use our platform.

“Nothing is better than helping someone feel empowered to use Parachute and getting them excited to use it again!” - Juliana

Vittoria, Facility Growth Operations Associate : Being able to assist users when they were mid-order, allowing them to resolve the issues quickly and get the order placed. Allowing the DME to be delivered to patients sooner!

Nicole, Patient Advocacy Team Lead : The joy that comes from teaching our users how to use the platform, to them placing their very first order is truly something special. 

“The gratitude [a user] share[s] when it "clicks" and the way we are changing the industry is a feeling that never quite goes away. “ -Nicole

Annali, Associate Product Manager : There were multiple times when a customer was dealing with a difficult issue that was blocking their ability to help patients, and through chatting with us they were able to get the answers they needed to get an order completed. That was the best feeling when I was truly able to help someone.

Sunayana, Product Manager : It was very fulfilling to be able to interact with actual humans (our users!) daily and find creative ways to help make what they needed happen. 

Megan, Product Success Specialist : The most rewarding part of being a PA was feeling like the ultimate problem solver! You field every kind of question, and it gave me a sense of pride knowing that I could help anyone that came along.

Siani, Patient Advocate Associate : The most enjoyable part of working with Parachute Health is the team. The considerable emphasis on our core values makes me feel like part of a larger-than-life company. 

Alaysha, Senior Admin People + Culture : My best memories in PA revolve around helping team members feel connected and solving users’ concerns. Our values of "Dare to Grow" & "Help Each Other Cross the Finish Line" were evident on the PA team. I was able to challenge myself and learn valuable transferable skills as well as support the professional growth of my team members. Whether it was through office hours, team offsite, or 1:1 meetings to tackle a large task, I was able to connect with my team and grow together.

Karena, Analyst Associate : The most rewarding part of being a PA was the knowledge that at the end of a customer interaction, you had been able to help them and guide them with an issue, no matter how big or small.

Jocelyn, Patient Advocate Associate : Through my efforts and advocacy, I was able to help users overcome obstacles and access the equipment they need. The gratitude and relief they expressed when their problems were solved was incredibly fulfilling. Being a part of a team that was actively working towards transforming the healthcare industry was inspiring. 

Join Parachute to Help Patients

As healthcare continues to evolve, there is no greater satisfaction than knowing you are making a tangible difference and shaping the future of care delivery. By joining Parachute Health, you are joining a network of over 370,000 healthcare providers helping get needed DME and supplies to patients faster. And if the first step sounds intimidating, here we’ve shared the experiences of Parachuters who’ve helped thousands of users transition to digital for DME ordering!

Parachute’s Patient Advocates become an integral part of a team that offers support, gain hands-on experience, and embrace the challenges and rewards of working in a dynamic and ever-changing environment. If you are passionate about making a positive impact and finding fulfillment in your work, we invite you to join our Patient Advocacy team and embark on a truly meaningful and rewarding journey in healthcare. 

The Patient Advocacy program is Parachutes' very own career development program that provides hands-on experience in a rapidly growing health-tech industry. This program is a 2 year commitment, after year 1 of learning the Parachute platform and being a core member of the customer service team, PAs have the opportunity to shadow other departments and explore internal opportunities.